Functional CRM Consultant

Functional CRM Consultant

Driving the company's success by designing and implementing meaningful tools.

A functional CRM consultant plays a key role on all IT projects as he brings a great source of knowledge and experience while coordinating the needs of the implementation.

Ink Consulting is looking for young entrepreneurs with a consulting background to help us make a change in the world. If you'd like to pick up the challenge, send us your CV!

I want this job
Summary description
Starting Date:
Contract type:
Permanent full-time
Service Line:
Customer Relationship Management
Brussels (Belgium)
Education level:
Bachelor / Master Degree
Experience level
1 - 5 year(s) relevant working experience
Who you are :

At Ink Consulting, we are looking for individuals with a strong sense of purpose and ownership. We have found meaning in what we do and want to give you the tools to do the same. We want to provide you, provide each other, with an environment to learn, create and grow together with Ink Consulting. Check out our TALKS programme to know how we want to help you achieve this.

For this role in particular, we are looking for someone who is able to connect the dots between technology and the business needs presented by the client. You need to be able to structure your thoughts and present a clear plan of how your part of the project should be managed while keeping in mind the project as a whole. Since we work following the agile methodology you need to be very proactive and able to quickly adjust to a changing situation. For this role, you may be the representative of Ink Consulting at the client, which means you are also autonomous in the way you work and are not afraid to ask for help if needed.

  • Salesforce Admin 201 Certification, other Salesforce certifications is a plus.
  • Outstanding analytical & problem solving skills.
  • Excellent communication skills & ability to adapt to your audience in English and either Dutch or French.
  • Proactive & adaptive character.
  • Typically, a Master's degree in Management (Business Engineering, Management, IT, ...). However, we believe that, although important, your academic achievements do not define you and we would love to hear how your individual path drives you to this consultant position.
  • 1 to 5-year(s) experience working with Salesforce.

Already convinced?


As a Functional CRM Consultant, you guide the client through a CRM transformation project by designing and implementing CRM strategies and tools. You interact with employees at all levels of the client organisation to define the best possible approach to the challenges they are experiencing. You collaborate closely with the team (Ink Consulting or others) to manage the project and keep track of deliverables. An important part of the position consists in staying up-to-date with the technology in order to bring these new findings on the project, increasing the quality of the end-delivery.

Activities on a typical project include:
  • Identify and manage stakeholders becoming part of the team.
  • Drive workshops to maximise output and engagement.
  • Guide the client through the technology and new functionalities.
  • Assess the AS-IS and TO-BE situation to create a CRM strategy.
  • Provide input for the creation of a Solution Design Document.
  • Design new user stories to match the client's requirements.
  • Implement, test, deploy functionalities.
  • Enjoy the rush of a Go-Live when everything finally materialises.
  • Maximise user adoption by working closely with the business.

A question about the activities?

But also...
  • You work with the latest Apple equipment (laptop & phone).
  • You get a competitive package including company car & a monthly mobility allowance to use for public transport, fuel and other mobility-related expenses.
  • You will work in a great & stimulating environment.

If you said yes for all the points of this offer, this is THE job for you

Apply now

and let's start the adventure!

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