Careers
CRM Manager
Driving the company's success by designing and implementing meaningful tools.
A CRM manager plays a key role on all IT projects as he brings a great source of knowledge and experience while coordinating the needs of the implementation.
Ink Consulting is looking for young entrepreneurs with a consulting background to help us make a change in the world. If you'd like to pick up the challenge, send us your CV!
I want this jobSummary description
- Starting Date:
- ASAP
- Contract type:
- Permanent full-time
- Service Line:
- Customer Relationship Management
- Location:
- Brussels (Belgium)
- Education level:
- Master Degree
- Experience level
- 5-8 years relevant working experience
Who you are :
At Ink Consulting, we are looking for individuals with a strong sense of purpose and ownership. We have found meaning in what we do and want to give you the tools to do the same. We want to provide you, provide each other, with an environment to learn, create and grow together with Ink Consulting. Check out our TALKS programme to know how we want to help you achieve this.
For this role in particular, we are looking for someone who is able to coordinate a team of consultants as well as manage a CRM project to completion in a complex environment. You need to be able to act as a coach towards your team, as the warrant of KPI’s and the project’s deadline, while managing client relationship for project growth.
Since we work following the agile methodology you need to be very proactive and able to quickly adjust to a changing situation. For this role, you help safeguard your team’s interests towards the clients and therefore are comfortable with decision making while having a great sense of ownership towards your work.
- Salesforce Admin 201 Certification, other Salesforce certifications is a plus.
- Outstanding analytical & problem solving and coaching skills.
- You like to help other grow and are comfortable making important decisions.
- Excellent communication skills & ability to adapt to your audience in English and either Dutch or French.
- Proactive & adaptive character.
- Typically, a Master's degree in Management (Business Engineering, Management, IT, ...). However, we believe that, although important, your academic achievements do not define you and we would love to hear how your individual path drives you to this consultant position.
- 5 to 8-year(s) experience working with Salesforce, with proven experience in a managerial role.
WHAT YOU DO :
As a CRM Manager, you guide the client through a CRM transformation project by designing and implementing CRM strategies and tools. You interact with employees at all levels of the client organisation to define the best possible approach to the challenges they are experiencing. You manage a team (Ink Consulting or others) to deliver the project while keeping track of deliverables and objectives. An important part of the position consists on aligning with the client to ensure both project delivery and Ink’s growth through project continuation. You help out on business development activities by giving your input on proposals or representing Ink Consulting in the sales process.
Activities on a typical project include:
- Identify and manage stakeholders within and outside of the team.
- Coach Ink Consulting’s consultants to help them achieve their potential.
- Guide the client through the technology and new functionalities.
- Assess the AS-IS and TO-BE situation to create a CRM strategy.
- Enjoy the rush of a Go-Live when everything finally materializes.
- Grow the project through a sound and iterative approach.
- Aligning with internal stakeholders to manage expectations and mitigate risks.
- Maximize user adoption by working closely with the business.
But also...
- You work with the latest Apple equipment (laptop & phone).
- You get a competitive package including company car & a monthly mobility allowance to use for public transport, fuel and other mobility-related expenses.
- You will work in a great & stimulating environment.