Careers
Functional Consultant (Junior - Medior - Senior)
WHO WE ARE
Ink Consulting is a Belgium-based consulting firm specialised in the implementation of Salesforce, the worldwide market leader in CRM software solutions, and Change Management. With over 35 consultants, Ink Consulting delivers competences on the lead-to-cash process to its clients mainly through Marketing Cloud, Sales Cloud, CPQ, Service Cloud and Experience Cloud solutions. With its Nuance brand, Ink Consulting also provides Change Management expertise. Be it in the context of digital transformation, merger and acquisition, or any other considerable transformation, we put humans at the center in everything we do.
At Ink Consulting, we are looking for intrapreneurs with a strong sense of purpose and ownership. We have found meaning in what we do and want to give you the tools to do the same. We are passionate about creating an environment to learn, create and grow, together with Ink Consulting.
We value curiosity and excellence to best serve our clients by staying at the cutting-edge of our domain and committing to high-quality deliverables.
Finally, we aim to make Ink Consulting a respectful and responsible work environment for everyone. We interact with empathy and strongly believe that we have a responsibility towards the larger society. Altogether, as a company, we keep investing time and resources to create societal impact.
Summary description
- Starting Date:
- ASAP
- Contract type:
- Permanent full-time
- Service Line:
- Customer Relationship Management
- Location:
- Brussels (Belgium) and/or Liège (Belgium)
- Education level:
- Bachelor / Master Degree
- Experience level
- As from 1 year of relevant working experience
What You Do
The functional consultant is above all a consultant. Your average workday starts with a daily standup, helping to solve your colleagues’ issues as the team player that you are. You then move on with a client workshop where you gather business requirements, using your natural empathy to thoroughly understand and challenge the client needs. After that, you translate the output into a solution design, connecting the dots between the client’s needs and technology. You structure your thoughts, based on a strong knowledge of the Salesforce platform, to present a clear solution and implementation plan to the client, anticipating a bigger picture of the project. Before you know it, you are hands-on configuring the solution with your colleagues according to best practices, helping each other out. Your workday often ends with playing pool or having some drinks with your colleagues in our office bar.
Oh, before we forget, you are comfortable following the agile methodology, so you are proactive and able to quickly adjust to a changing situation. As a representative of Ink at the client, you are also a born communicator and are not afraid to ask for help if needed.
Are you passionate about Salesforce and energized to onboard in a life-long learning journey? Keep on reading!
Here are some of your key responsibilities:
- Gathering business needs during client workshops.
- Translating business needs into a solution design formalized into user stories.
- Configuring and testing on Salesforce platform following implementation best practices.
- Delivering project success, meeting the highest standards of quality.
- Contributing to building a cohesive team with empathy.
- Helping teammates grow in their role by proactively sharing knowledge.
- Punctually participating in presales activities with the support of the team, including client’s meetings and preparing proposals.
This is what we’re expecting from you:
- Respect of Salesforce implementation best practices.
- Customer satisfaction.
- Teamwork.
- Knowledge sharing and helping teammates grow.
What We Are Looking For
Ink Consulting is reaching a turning point in its history and is experiencing a strong growth. The ability to adapt to a changing environment and to take initiatives are key to succeed in the role. In turn, you get great development and career opportunities - a win-win for all!
- Salesforce Admin 201 and App Builder certifications, other Salesforce certifications is a plus.
- Outstanding analytical & problem solving skills.
- Excellent communication skills & ability to adapt to your audience in English and either Dutch or French.
- Proactive & adaptive character.
- Open to Junior (1-2 years), Medior (2-5 years) and Senior (5+ years) profiles. At least one year of project experience on Salesforce platform is required.
- Typically, a Master's degree in Management (Business Engineering, Management, IT, ...). However, we believe that, although important, your academic achievements do not define you and we would love to hear how your individual path drives you to this consultant position.
What’s in it for me?
- You join a human-sized company with dynamic and friendly colleagues, looking to build something together.
- You create impact at the client as well as internally by getting involved in our Ink initiatives.
- You live in a great work environment with weekly baked treats from our office ‘mama’.
- You get a competitive package including mobility solutions, group insurance, hospitalization plan and numerous other benefits.